Please take a moment to review our official policies:

Delivery Policy:

Same Day Delivery, within a 50-mile radius, on furniture items purchased before 10:00am, delivery only on furniture purchases over $400. Your delivery time and date is scheduled at the point of sale. If you need to change your delivery time or date after you have finalized your purchase, contact our PBF Customer Service Department at (702) 433-0940 at least 48 hours before your scheduled delivery time, or a new delivery fee will be charged if PBF has already loaded your order onto a delivery truck. An authorized adult must be home during your scheduled delivery window to accept and inspect your delivery and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged a new delivery fee to reschedule a second delivery attempt. PBF reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.

Warranty Policy:

PBF will assist the customer in determining whether an issue is covered under the manufacturer's warranty. If the product needs to be serviced under the manufacturer's warranty, it is the customer's responsibility to deliver the product back to PBF. Neither the manufacturer, nor PBF cover transportation costs from your home to PBF. If requested, PBF can schedule a pickup of the merchandise that requires servicing under the manufacturer's warranty for a regular delivery fee to that area.

Return Policy:

PBF accepts returns within 24 HOURS of a customer's receipt of an item, with the exception of bedding products. PBF does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products for any reason. A 25% restocking fee will be charged on all returns of furniture.

Reselection Policy:

You have the option to reselect different furniture if you are not satisfied with your purchase. Reselection must be done within 3 days of customer receipt of furniture. If the new item(s) purchased are of equal or greater value than those being returned, a 5% restock fee applies. If the new item(s) purchased are of lesser value, a 10% restock fee applies. If the reselection requires delivery, a regular delivery fee applies.

Cancellation Policy:

If you cancel your order prior to delivery or pick-up for any reason, or cancel specific items from your order, then you will be charged a 5% cancellation fee on the items that were cancelled. If you do not take possession of your furniture within 1 weeks of purchase, your order will be cancelled and a 5% cancellation fee will be charged.

Pick-Up Policy:

It is your responsibility to inspect all pick-up items prior to loading into your vehicle. If an item is picked up that has an imperfection, it is your responsibility to return the item to PBF for servicing. If requested, PBF employees can assist in loading pick-up items into/onto your vehicle; however, it is your responsibility to firmly secure any pick up items to your vehicle. PBF assumes no responsibility for items that are damaged due to accidents or weather conditions.

As-Is Items:

As-Is merchandise has no warranties and cannot be returned or exchanged for any reason. All As-Is furniture must be picked up within 48 hours of purchase. Failure to pick up As-Is items within 48 hours of purchase will result in cancellation of the order.

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